Frequently asked questions
Clear answers before we get started.
Explore common questions about our four services, IT consulting, pricing, timelines and support.
Help center / 01
Website Development
Answers to common questions about this area.
What kinds of websites can you build?
We can discuss business websites, landing pages, CMS-based websites, e-commerce solutions and custom functionality. Final scope depends on your requirements.
Does the starting price include a full website?
Not necessarily. Starting prices refer to limited, clearly scoped entry-level work. A complete website may require a custom quote based on design, content, integrations and page count.
Will my site work on phones and tablets?
Responsive layouts are included in our development approach, with the precise device testing agreed in the project scope.
Help center / 02
Website Maintenance
Answers to common questions about this area.
What does website maintenance include?
Depending on your plan, it can cover routine updates, backups, security hygiene, compatibility checks, troubleshooting and monitoring.
Is website hosting included?
Hosting, domains and third-party subscriptions are separate unless specifically listed in your written quote.
Can you fix an urgent website problem?
Tell us about the issue and urgency. We will confirm availability, scope and any emergency rates before work begins.
Help center / 03
Software Development & IT Consulting
Answers to common questions about this area.
Is IT Consulting a separate service?
No. Grow Mark includes IT consulting and technical planning within our Software Development offering.
Can you build an application from an idea?
We can start with requirements and technical discovery, then recommend phases for design, development, testing and deployment.
Does the software development starting price buy a complete app?
No. A low starting price can cover discovery or a small defined task; complete custom software normally requires a separate scope and quote.
Help center / 04
Software Maintenance
Answers to common questions about this area.
Can you maintain software another developer built?
Often, yes, following a review of the codebase, access, dependencies and current technical condition.
Does maintenance include new features?
Minor improvements may be scoped separately. Significant new functionality is generally treated as software development.
Do maintenance plans guarantee uptime?
No uptime guarantee applies unless it is explicitly agreed in a written service-level agreement.
Help center / 05
Projects, Pricing & Payments
Answers to common questions about this area.
How are prices calculated?
Displayed prices are starting points. The final proposal depends on the workload, complexity, timeline and agreed deliverables.
What happens after I submit an inquiry?
We review the requirements, ask clarifying questions when needed and discuss the appropriate next steps.
Can I request a refund?
Refund eligibility depends on your written agreement, work already completed and applicable law. Review the Refund Policy for the proposed framework.