Scope of this policy
This draft framework concerns Grow Mark LLC digital services: website development, website maintenance, software development and related IT consulting, and software maintenance. The signed proposal or service agreement should state the terms that apply to each engagement.
Project-based development work
Custom development often involves discovery, planning, design and engineering work that cannot simply be returned. Any cancellation or refund request should be reviewed against the signed agreement, completed milestones, nonrecoverable third-party costs, and applicable law. Do not advertise a blanket “no refunds” rule without legal review.
Monthly maintenance services
For recurring maintenance, the agreement should specify billing intervals, cancellation instructions, notice periods, whether cancellation stops future renewals, and whether any prepaid amounts are refundable. No specific cancellation deadline or prorated refund is promised in this draft.
Third-party purchases
Domains, hosting, licenses, subscriptions, paid plugins and other third-party charges may be governed by external vendors. Any nonrefundable or separately billed costs should be disclosed in a quote before purchase.
How to request a review
Email info@growmarkllc.online with your name, invoice or project reference, service purchased, reason for the request and relevant dates. We can review the request against the applicable agreement and law.
Disputes and applicable rights
Nothing in this draft is intended to limit mandatory consumer rights or remedies available under applicable law. If a payment dispute arises, we encourage clients to contact us first so the project records and charges can be reviewed.
Questions? info@growmarkllc.online · +1 (719) 695-2911. Business address: 800 E 6th Ave, Denver, CO 80218, USA.